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Cannot contact Adobe. Where is the chat?

New Here ,
May 24, 2022 May 24, 2022

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Hello, I have a really specific but really important question about my account. I am going round in circles on this website, and just getting lists of questions that are not my question, with no option to actually speak to anyone. This page https://helpx.adobe.com/contact/what-contact-options.html repeatedly lists options of phone, chat or forum, but only the forums have live links. "Contact us" leads to menues and Q&As but not to a way to actually "contact Adobe". Adobe has turned its empire into a "subscription model" but then treats customers as if they made a one-off purchase. I recall it was SO EASY to talk to someone when I first signed up. But now seemingly impossible.

Any ideas / suggestions appreciated. Thanks.

PS: I cannot post this without selecting one of 6 topics below, NONE of which are relevant to my problem. So much for articial intelligence. 

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Community Expert ,
May 24, 2022 May 24, 2022

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Note the two things you MUST do...

Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Expert ,
May 24, 2022 May 24, 2022

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LATEST

Are you a paid subscriber?  Log-in to your account below.

https://account.adobe.com/plans


CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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