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Cannot deactivate Adobe CS5 Web Premium

New Here ,
Jun 15, 2024 Jun 15, 2024

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Hello,

 

I'm trying to transfer my copy of Adobe CS5 Web Premium from my old computer to my new one. Everything states that I need to deactivate the license on my old one and then port it to my new one. However, when I try to deactivate it, it states that the deactivation was unsuccessful with error code 194:8.

 

I've tried contacting customer service both by phone and by chat, but nobody seems to want to answer.

 

Please help.

TOPICS
Activation , CC FAQ , Installation

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Community Expert ,
Jun 15, 2024 Jun 15, 2024

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LATEST

there's no longer support for cs5.

 

adobe connection errors are common and are not related to whether you're connected to the internet.  they're related to connecting to adobe's secure servers.

 

if you have a non-current os, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

 

to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

 

otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

do you see both logos after clicking "link"?

 

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

 

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

 

or, if you’re trying to activate a perpetual license, you can try offline activation by disconnecting your computer from the internet, starting activation and using https://aoes-stage.licensingstack.com/aoes/aoes/v1/imsauthstatus

 

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