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Cannot deactivate - Adobe not connecting to it's website

New Here ,
Jun 25, 2021 Jun 25, 2021

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We have two licenses for Adobe CS5 which were installed into two of our older systems. We want to permanently deactivate those licenses to install and re-activate them on two new systems.

However, when we try to deactivate, Adobe wont connect to its website to finish the process.

 

After looking at all possible solutions, the plausible reason is that our network administrator’s proxy setting are blocking Adobe. We need assistance in unblocking that and deactivating the licenses.

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Adobe Community Professional ,
Jun 25, 2021 Jun 25, 2021

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When you can't deactivate a serial number
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
You may need to PERSIST or TRY AGAIN to find a support agent with more experience

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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