Cannot figure out how to "temporarily disable antivirus" on my Mac.

[BambiJayneLucky]

I cannot install my 2023 Creative Cloud programs on my Mac. I am given an error message 205, which tells me to temporarily disable antivirus. But I cannot figure out how!! When I google it, it says to look for the Antivirus icon and click "disable" on the drop-down. But...WHERE is this icon?? And what does it look like?? Any advice? I'm unfortunately not a techie so please use simple language not tech-speak. Thank you!!!

[kglad]

do you have an antivirus program installed on your mac.?

and error 205 is a connectivity error.

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[Lumigraphics]

Most Mac users don't install antivirus software although it is available. If you don't have it installed, then this isn't the problem.

[kglad]

if you have a non-current os, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

do you see both logos after clicking "link"?

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

[Lumigraphics]

This is a Mac user, if they can use CC2023 then they are on an OS that is less then three years old. TLS support in the field is a Windows issue.

[kglad]

well, so far they're not able to install cc 2023.  and old mac os'es like old win os'es didn't support tls 1.2

[Lumigraphics]

OLD OLD OLD OLD Mac OS versions, CC2023 wouldn't even be offered by the CC app. A tengent about TLS support just confuses non-technical users and isn't going to be the problem.

[kglad]

imo, making assumptions about less likely, but easily checked potential problems is foolish.

and if you were interested in not adding confusion you would have sent a private message instead of further confounding this thread with your opinion.

thank you for any part of your posts that might have been well-intentioned.

[Lumigraphics]

Apple has had TLS 1.2 support for almost eight years. Only a tiny percentage of Macs are still on software that old and CC 2023 wouldn't be offered to someone who was.

It's a different problem.

[kglad]

you're 100% correct and i'm 100% wrong. 

now, please drop it, and stop high-jacking this thread.

[Ben M · Accepted solution]

Error 205 indicates there is an issue with the file downloaded.  If a firewall or antivirus is preventing you from using the file, you can try disabling if you have them installed. This could also be a firewall on your computers network and not necessarily on your computer itself (ie: work connection firewall). Could you try downloading the file again or see if disabling the firewall helps?

https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error205

[BambiJayneLucky · Accepted solution]

Sorry I forgot to reply earlier, many thanks to all of you for your advice/insight. I was able to connect with someone at my anti-virus service and he walked me through how to disable it, install the Adobe CC, then re-install the anti-virus. Seemed to work just fine! 🙂 Again: I truly appreciate everyone who reached out...have a great day!

[kglad]

@BambiJayneLucky 

thank you for the update.