Cannot find any options for Forgotten Password

[trevorw96976994]

I can see the option for changing your password, but you must know your old password in order to do that, but for the life of me I cannot find any option for Fogotten password! The Help guide must be out of date because my account screen is totally different to that shown. I do not get a Forgotten password option.

[John T Smith]

You are logged in to post here... so what is your problem with a forgetten password?

[Glen4]

I'm having the same problem.  I'm trying to authorise another device, told to enter my password, my password not accepted, so I try the 'forgotten password' link, which requires me to entermy curernt password in order to change it.  Can anyon help?  Juat going round in circles with Adobe   Help

[John T Smith · Accepted solution]

>trying to authorise another device

When you are installing or updating on a Mac, that is your Mac asking you to prove that you have permission by asking for your COMPUTER password, not your Adobe password