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35

Cannot install Acrobat Pro 2020 prepaid card on Mac Mini

Community Beginner ,
Jan 27, 2024 Jan 27, 2024

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I purchased a prepaid copy of the Acrobat Pro 2020 from a store (it is a physical card with a redemption code). I sucessfully retrieved the serial number from the Adobe setup website and clicked on the link, but it keeps downloading as an .exe file not a dmg file despite the card clearly marked as for macOS. When I clicked to install it my Mac gives the fail message that there is no compatible program to open the .exe file (which is what I would expect knowing that I need dmg for Mac). Is there a way to get the prepaid card version to download the dmg copy instead of the .exe copy. I know there is an online download page, but that requires me to purchase a copy/subscription again, which obviously I don't want to do having already paid hundreds of dollars for the prepaid version. My computer is a Mac Mini M2 (2023). Thanks for any help. PS: I have been trying to find a phone number to ring Adobe for HUMAN support. Can't find that either, if anyone can help with that.

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Activation , Installation

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correct answers 1 Correct answer

Community Expert , Jan 27, 2024 Jan 27, 2024

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Community Expert ,
Jan 27, 2024 Jan 27, 2024

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Community Beginner ,
Jan 27, 2024 Jan 27, 2024

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Oh My! Thank you so, so much. I have been tearing my hair out over this! For the sake of anyone else who comes to this thread looking for answers. The link Kglad provided gives you an installer option for MacOS. It downloads the sort of dmg file Mac users are used to. The installer package will ask you for the "serial number". To clarify this is NOT the number on the prepaid card you buy from the store. You still have to go to the Adobe setup website and punch that number in the be assigned a serial number, which is the number you insert into the installer at setup. Thanks again kglad...you saved the day.

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Community Expert ,
Jan 28, 2024 Jan 28, 2024

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you're welcome. (and thanks for the update!)

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