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Cannot install Creative Cloud for first time on windows 11.

New Here ,
Jan 24, 2024 Jan 24, 2024

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i cannot install creative cloud on windows 11. brand new pc. Want to install craetive cloud so i can then install other apps. when i run setup it says that another installer is already running. i go to task manager and nothing is running.

I have read many discussions, but i have no apps to run cleaner on, or any apps installed to delete opm.db file.

I have downloaded the zip file extracted and run setup as admin.

I do not know what to do at this point.

Thanks for any help

jose.Avila

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Adobe Employee ,
Jan 24, 2024 Jan 24, 2024

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Sorry, you are unable to install the Creative Cloud Desktop app, Jose. What type of CC membership are you using? Do you ever receive any specific error messages? If not, they are logged see https://adobe.ly/42ahXk6 for more information. ^JW

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New Here ,
Jan 24, 2024 Jan 24, 2024

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Just created an account on adobe. And it says another install is running. error. 87

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Community Expert ,
Jan 24, 2024 Jan 24, 2024

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LATEST

read/follow previous first.

 

if that fails

 

 use the alternative download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

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Adobe Employee ,
Jan 24, 2024 Jan 24, 2024

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Thanks, Jose, make sure you install on a computer that you have unrestricted access to if this is a first-time installation. Error 87 means that the installer was blocked; try rebooting the computer and installing it again. For more info, see https://adobe.ly/3Sw2wPZ. ^JW

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