Cannot launch trial version of Photoshop 2020 or Illustrator on OS X Catalina

[zealain]

I constantly get a popup window that doesn't load, keeps crashing, and reopening.

I have already tried:

• Adobe CC cleaner
• Uninstalling all apps
• Uninstalling CC
• Restarting the computer
• Reinstalling CC and apps

I am not interested in uninstalling and reinstalling Catalina. I expect the trial version to work before I pay for it.

[Jeff A Wright]

Zealain, sorry you are facing problems with using the Creative Cloud desktop app.  Please see https://helpx.adobe.com/creative-cloud/kb/black-screen-sign-in-creative-cloud.html for steps you can take to correct the current behavior.

Please update this public forum discussion, if you have any questions.