Cannot pay since Sep 21 2019

[gergelyk62835837]

Im paying monthly with automatical card payment for my CC subscription. The current month payment was due 22 September, however there was a change in EU banking security rules. So my bank rejected the latest payment as all transactions now require a transaction confirmation via SMS or push message. Since this is an automatic payment, I dont get any SMS but the bank is simply rejecting the payment. No matter how I update the payment method. According to the Bank, I need to make a manual payment so that I will get a confirmation SMS but as far as I can see this is not possible. I dont think Im alone with this problem so can you please suggest how can I solve this issue?

[Nancy OShea]

Please contact Adobe Customer Care via phone or online chat. 

https://helpx.adobe.com/contact.html

This user-to-user forum cannot help you with payment issues.

[John T Smith]

For anyone else reading this
Never post private information on a public forum... including your actual email address or phone number

Scammers try to steal serial numbers and other private information by posing as Adobe employees... Never give your private information to someone who contacts you with an email of adobedesk @ usa . com since this is a FAKE support person

Adobe does not use Skype... if someone asks you to talk to them via Skype to "help" you, immediately report their Adobe ID in https://community.adobe.com/t5/Community-Help/bd-p/community-help so the person may be banned from the forums

[Ani*Adobe]

Hi there,

The payment is completed without any issue on 23rd. Please reach out to credit card issuer if you have any questions regarding the payment method.

OTP/SMS will only be required for first transaction, not for recurring payments.

^Ani