Cannot register CS6 Master Collection product with valid serial number

New Here ,
Sep 20, 2021 Sep 20, 2021

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I have a valid CS6 Master Collection licence and can see this when I sign-in to Adobe.  One of the programs/apps stopped working the other week so I reinstalled using the original DVDs.  Now I am unable to register the product.  The Product registration page tells me that the serial number is not valid.

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Adobe Community Professional ,
Sep 21, 2021 Sep 21, 2021

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Adobe Community Professional ,
Sep 21, 2021 Sep 21, 2021

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From whom did you purchase the software? 

Did you enter a 24 digit serial number?

Was this an upgrade or a full scale version?

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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