Cannot Register CS6 on Site

[PJBlackmoore]

Hello, I'm trying to activate an old CS6 product code on the website but it's saying the format of the code is invalid.  Is there any way to get it to accept it, or is CS6 simply abandonware at this point?

Thank you.

[Jeffrey_A_Wright]

Thanks for posting your question, PJBlackmoore. Please see https://adobe.ly/41YPVZj for information on how to locate any serial numbers. If you are trying to enter any letters, then you have a redemption code and not a serial number. If this is the case, the serial number will be registered to the account you used to originally redeem the code. Please see https://adobe.ly/424xGl7 for information on redemption codes and https://adobe.ly/4lhXd3h if you need to reset your password to access the account with the registered software. ^JW

[Peru Bob]

A redemption code may be used only once to obtain a serial number.

Check your account for the serial number and the correct download file:

https://account.adobe.com/products

See here:

https://helpx.adobe.com/download-install/kb/find-serial-number.html

[kglad]

there are 3 ways to find/recover an adobe serial number.

1. search purchased materials: https://helpx.adobe.com/download-install/kb/find-serial-number.html

2. you can check your account (if you purchased from or registered with adobe AND you remember the adobe id used to purchase/register), https://accounts.adobe.com

3. if your adobe program is installed on another computer you can recover its serial number from that computer,

    (win:) http://www.belarc.com/free_download.html

    (mac:) https://mac-product-key-finder.com/

[PJBlackmoore]

Thank you guys.  I was only given the code. I'm assuming it's not valid without the serial or the account?

[Jeffrey_A_Wright]

You are correct, PJBlackmoore. The code was turned into a serial number a long time ago. Please see our previous posts on how you can regain access to the account you used to redeem the code.

Once you are logged in under the correct account, you can use the steps listed in https://adobe.ly/4i4lpTX to download the installation files. ^JW

[kglad]

and you have no current installs that were activated in the past?

[Jeffrey_A_Wright]

Great point, Kglad! Please bookmark https://adobe.ly/4j3LKSW for information on how to manage any remaining activations for Creative Suite 6 in 2025, PJBlackmoore.  This information will be useful once you regain access to the account with the software titled registered and are able to download the installation files to your computer successfully.

This is a lot of information, PJBlackmore, so I recommend you focus on resetting the password for the account that you used to register the software for now. Please see https://adobe.ly/4cdWsnx for information on how to request a password reset. ^JW

[Nancy OShea]

When & where did you obtain CS6 and the redemption code?

I ask because it hasn't been sold legally since early 2017, when Adobe discontinued Creative Suite.