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Cannot sign in to creative cloud using school account

New Here ,
Jun 01, 2024 Jun 01, 2024

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I have a school account for creative cloud which I still use on my PC's creative cloud, as the adobe account is still active. However, as I am no longer in that school, the Microsoft account with that same email no longer exists.

 

My issue is, that when trying to log in to creative cloud on my laptop, I enter my school email, and it redirects me to a Microsoft login page, however I cannot continue from that window since the Microsoft account doesn't exist, even though the Adobe account does exist. The account is still fully functional on my PC, where I have not logged out of it, but I can't log back in on a different device.

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Community Expert ,
Jun 01, 2024 Jun 01, 2024

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contact your admin.

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Community Expert ,
Jun 02, 2024 Jun 02, 2024

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If you are no longer at that school then most likely you will not be able to continue using those credentials and that account. As the Adobe account is linked to the Microsoft account from the school the account is not actually yours but rather the school's account. If you are still a student, but are now at a different school that does not offer Adobe licensing you can purchase a student version of the software with your own login credentials here ( https://www.adobe.com/creativecloud/buy/students.html ). 

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Adobe Employee ,
Jun 03, 2024 Jun 03, 2024

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Hi @vghouly01,

We appreciate you contacting us. I checked your account details. There is no active or trial subscription listed under your email address.

Did you post this discussion using the correct email address? If not, please respond using the associated email ID. Let us know if you have any questions. 

 

Regards,

Shivangi 

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