Cannot uninstall Illustrator

New Here ,
Aug 31, 2022 Aug 31, 2022

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Hey all!

 

I am having a tough time uninstalling Illustrator with Creative Cloud.

 

Relevant info:

Adobe Illustrator 2022 26.5

Windows 10 Pro version 21H2

16GB RAM

 

At the moment this is what I am trying:

- Open control panel > Programs > Programs and Features

- click on adobe illustrator > uninstall

- Illustrator preferences open in Adobe Creative Cloud

- Click on Remove/Keep (both have the same outcome)

- Waiting...

- Nothing happens

 

The program is still visible under Programs and Features

 

Video of trying to uninstall 

 

When I try uninstalling creative cloud I have the option to repair the install, when I do I get this which has not gone away still:

Screenshot 2022-08-31 123855.png

 

Has anyone run into this? How can I get Illustrator uninstalled?

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Creative Cloud , Installation

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correct answers 1 Correct answer

Community Expert , Aug 31, 2022 Aug 31, 2022

Try unistalling using the Creative Cloud Desktop app.

https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

You could also try the Creative Cloud Cleaner app

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

-Manan

 

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Community Expert ,
Aug 31, 2022 Aug 31, 2022

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Try unistalling using the Creative Cloud Desktop app.

https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

You could also try the Creative Cloud Cleaner app

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

-Manan

 

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New Here ,
Aug 31, 2022 Aug 31, 2022

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Thank you! The cleaner worked. Unfortunately I wasn't seeing the option to uninstall through creative cloud.

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