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Hey all!
I am having a tough time uninstalling Illustrator with Creative Cloud.
Relevant info:
Adobe Illustrator 2022 26.5
Windows 10 Pro version 21H2
16GB RAM
At the moment this is what I am trying:
- Open control panel > Programs > Programs and Features
- click on adobe illustrator > uninstall
- Illustrator preferences open in Adobe Creative Cloud
- Click on Remove/Keep (both have the same outcome)
- Waiting...
- Nothing happens
The program is still visible under Programs and Features
When I try uninstalling creative cloud I have the option to repair the install, when I do I get this which has not gone away still:
Has anyone run into this? How can I get Illustrator uninstalled?
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Try unistalling using the Creative Cloud Desktop app.
https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
You could also try the Creative Cloud Cleaner app
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html
-Manan
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Thank you! The cleaner worked. Unfortunately I wasn't seeing the option to uninstall through creative cloud.