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Cannot update Adobe XD. Error Code 505

New Here ,
May 12, 2020 May 12, 2020

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Exit Code: 505
-------------------------------------- Summary --------------------------------------
 - 2 fatal error(s), 3 error(s), 0 warnings(s) 

FATAL: Error (Code = 505) executing in command 'AddUWPAppxCommand' for package: 'UWPAssets', version:28.9.12.2
FATAL: Error occurred in install of package (Name: UWPAssets Version: 28.9.12.2). Error code: '505'
ERROR: Privilege lowering failed PU_CreateProcessWithTokenW! Error: 1058
ERROR: Failed to launch hdhelper exe at C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe for install UWP with error code 1058
ERROR: Failed to install UWP Appx Package with error failed to launch hdhelper.exe (delevated) for installing UWP appx with error code 1058
-------------------------------------------------------------------------------------
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correct answers 2 Correct answers

Community Expert , May 13, 2020 May 13, 2020

install the cc desktop app from here https://creative.adobe.com/products/creative-cloud and use it to install your adobe subscription and trial programs.

 

if you already are using it, exit it and then restart it by right clicking>click "run as administrator"

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New Here , Jan 29, 2021 Jan 29, 2021

For everyone else facing this issue: I had to start the Windows Service "seclogon".

I've disabled it long time ago to improve windows startup performance.

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Community Expert ,
May 13, 2020 May 13, 2020

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install the cc desktop app from here https://creative.adobe.com/products/creative-cloud and use it to install your adobe subscription and trial programs.

 

if you already are using it, exit it and then restart it by right clicking>click "run as administrator"

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New Here ,
Jan 29, 2021 Jan 29, 2021

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For everyone else facing this issue: I had to start the Windows Service "seclogon".

I've disabled it long time ago to improve windows startup performance.

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Community Beginner ,
Jul 08, 2021 Jul 08, 2021

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Thank you Pascal!

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Explorer ,
Jul 27, 2021 Jul 27, 2021

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This was exactly my issue.  Cudos Pascal.

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New Here ,
Sep 06, 2022 Sep 06, 2022

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A+ Solution!

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Community Beginner ,
Dec 21, 2022 Dec 21, 2022

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I was stumped - Thank You for the solution!

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New Here ,
Sep 07, 2022 Sep 07, 2022

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I was also facing this issue when I created the design for web based gym management software. But now the issue has been fixed.

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