Cannot update photoshop or lightroom

[lyndonh30478068]

Hi

If i try to update through the app I get an error message saying Adobe Updater, updates have been disabled for this machine.  Please contact your administrator.

If i try to update through the Creative cloud updater it says the app is up to date.

Im using a mac.

Thanks

[kglad]

what os?

do you have a team or enterprise subscription?

what version of photoshop is installed?

[lyndonh30478068]

Its Mojave running version 20

I have a 20 gig photography plan

Thanks

[kglad]

do you have a team or enterprise subscription?

what version of photoshop is installed?

[lyndonh30478068]

It’s just a single account

im using version 20 of photoshop but it won’t recognoise the update

[kglad]

is auto update ticked in your cc desktop app preferences?

did you click "check for app updates" in your cc desktop app?

[lyndonh30478068]

I’ve tried ticking and unticking auto update also when I click check for app updates in the cc desktop app it says the updates has been disabled

[kglad]

are you using a work/corporate computer?

[lyndonh30478068]

No it’s a personal macbook

[kglad]

did you download and install the cc desktop app from here, https://creative.adobe.com/products/creative-cloud?

if yes, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

[lyndonh30478068]

Yes  Just redownloaded it from the link but still the same.

Thanks anyway

[kglad · Accepted solution]

if you weren't using it before you need to clean whatever you previously did:

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud. (if you have a win os, right click the exe > click 'run as administrator'.

use the desktop app to install your cc programs/trials

[lyndonh30478068]

Thanks

I uninstalled everything then reinstalled them and they've downloaded as the updates.

Thanks again for all your help

[kglad]

you're welcome.

(p.s when using the adobe forums, please mark helpful/correct responses, if there are any.)