Cannot upgrade to Creative Cloud All Apps

[n.l70586472]

Hi there!

I'm trying to upgrade from two annual, monthly-paid subscriptions (Photography & Illustrator) to Creative Cloud All Apps.

When I tried to upgrade, I received this message:

In order to upgrade to a Creative Cloud All Apps, we have to cancel your current Creative Cloud Photography plan (one-year) subscription. Please click below.

I clicked on the button, and from there cancelled both of my subscriptions so that I could add the new one.

But, even now that my subscriptions are cancelled, I still get this error message when I try to add the new subscription, as if my old subscriptions hadn't been cancelled. It will not let me proceed past this point to checkout.

Any ideas?
Thank you,
J.W.

[kglad · Accepted solution]

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

[n.l70586472]

Thank you kglad!

Customer service was able to correct the problem. Apparently, the issue was that my subscriptions were still in cancellation mode but still not fully cancelled.

I appreciate your help!

[kglad]

you’re welcome.