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Cant install any Adobe product after deinstalling all

Community Beginner ,
Oct 22, 2023 Oct 22, 2023

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System Information:

  • Operating System: Microsoft Windows 10 Home, Version 10.0.19045 Build 19045
  • System Name: MELIHS-PC
  • System Manufacturer: Gigabyte Technology Co., Ltd.
  • System Model: Z370 AORUS ULTRA GAMING 2.0
  • Processor: Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz
  • Installed Physical Memory (RAM): 32.0 GB
  • Time Zone: Central European Summer Time

Problem: I uninstalled all Adobe programs to free up disk space. When attempting to reinstall them, the installer doesn't even start. When I try to execute the installation file (both normally and as an administrator), nothing happens. No window opens, and there is no error message.

Error Report: The crash report indicates that the fault lies in Creative_Cloud_Set-Up.exe. The exception code is c0000005.

What I've Already Tried:

  1. Adobe Uninstaller: First, I tried to repair the software via Adobe Uninstaller. When that failed, I tried to uninstall it. Both attempts led to an error, but no error code was displayed.
  2. Adobe CCleaner: I went through all the options of Adobe CCleaner, but the problem persisted.
  3. Manual Deletion: I manually deleted all Adobe folders as recommended in various forum posts.
  4. PC Restart: I restarted my PC multiple times to ensure that this was not the issue.
  5. Registry Keys: I manually deleted all Adobe and Creative Cloud-related registry keys and restarted the PC again.

Despite all these steps, the problem remains. I've really tried everything and am now at a loss. Does anyone have an idea on how to solve this issue?

TOPICS
Creative Cloud , Installation

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correct answers 1 Correct answer

Community Expert , Oct 22, 2023 Oct 22, 2023

you're probably going to need to back up your data, reformat your hard drive, and then install the cc desktop app etc.

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Community Expert ,
Oct 22, 2023 Oct 22, 2023

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you're probably going to need to back up your data, reformat your hard drive, and then install the cc desktop app etc.

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