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Cant install Creative Cloud in macOS Catalina 10.15.6

Explorer ,
Aug 20, 2020 Aug 20, 2020

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Brand new mac. Restored time machine document and user stuff from old mac. I cant install Creative Cloud in macOS Catalina 10.15.6. It says "Another installer is currently running, etc.... Error code: P81". I've tried so many times. No other installers running! Please help.

 

If I have to I can even try the manually uninstall every hidden file for adobe. I just need to know how.

 

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Creative Cloud , Installation

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Community Expert ,
Aug 20, 2020 Aug 20, 2020

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Do you have tried to reboot your machine and then start the installation?

 

To remove hidden files you can use the Adobe Cleaner Tool.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html#run-the-creativ...

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 24H2 -- LR-Classic 14 - Photoshop 26 - Nik Collection 7 - PureRAW 4 - Topaz PhotoAI 3

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Explorer ,
Aug 20, 2020 Aug 20, 2020

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Yes. The only "installation" found was "Fix Host File". So I couldn't do anything. 

 

I was on with adobe support for over 2 hours last night. They even remoted into my achine. They ran this tool, had me reboot several times, had me try creating a brand new admin login and try the installations, uninstallations, running this tool, etc.... I always got the error no matter what. Do you think this is incompatible with Catalina 10.15.6? I could download Lightroom from the AppStore but I didn't see Lighroom CLASSIC or Photoshop there!

 

What can I do next?

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LEGEND ,
Aug 20, 2020 Aug 20, 2020

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Have you tried Safemode?

https://support.apple.com/en-gb/HT201262

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Explorer ,
Aug 20, 2020 Aug 20, 2020

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Nothing would work. Nothing.

 

I ended up doing a CLEAN FACTORY INSTALL of my new mac and NOT restoring from TimeMachine. Everything installed fine. It's a pain but I think some old stuff is causing things not to work or something. Annoying.

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