Cant login

[Sil5FFB]

Hello,

My school gave all their students access to Adobe Premiere Pro with their school email adress. Now, I want to login with that email, so I typed the password etc. https://prnt.sc/u3lisc

Then I click on 'Continue', but it sent an email to the wrong email adress (it's not my school adress, not my main email adress either). https://prnt.sc/u3lj45

I really would like to use Premiere Pro, but at the moment I can't seem to find a way to log in, as I can't verify my identity. Does anyone know how to solve this issue?

Thanks,

- Sil

[Test Screen Name]

There's a screen between those two, right? For entering the password? Some people have a choice between "Personal" and "Official" right there below the password.

[Sil5FFB]

Thank you for your fast response!

No, there isn't  anything between those two screens. I just click 'Continue', and it says that an email has been sent (to the wrong adress)

[Test Screen Name]

But in your post you said you typed a password... what screen did you do that on?

[Sil5FFB]

As far as I can remember: The first time I tried to log in I had to fill in my password, and then I had to varify. Then I clicked on 'Back' as the email it was sent to wasn't right. When I filled my in email again, it brought me straight to the varification screen (and doesn't send the email to the adress I filled in).

[Test Screen Name]

Hmm, maybe that choice is next. Why can't you verify it by entering the code in your email?

[Sil5FFB]

Because I haven't got an email 😉
The email is sent to the wrong adress. Not the school adress I filled in, and not my main adress either. (Pictures shared in the post)

[Test Screen Name]

Worth trying: close the browser and restart it, so you get a password prompt. Is this email one you used to use? Or does it seem to be someone else's?

[Sil5FFB]

I've already tried that unfortunately, the same thing happens. I've never used the email that the code was sent to, it's someone else's.

[Test Screen Name]

Ok, you probably need to talk to the school. Maybe they reused your email address, and it picked up details from a former student.

[Sil5FFB]

Thank you. So there is no possible way to change the email varification codes get send to?

[Test Screen Name]

Well, you would be able to change it if you could log in. This isn't random so a mistake in setup was made somewhere. You can't fix it yourself.