Cant update Photoshop -- Error 306 and the adobe help doesnt work

New Here ,
Jan 06, 2022 Jan 06, 2022

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How do i get to speak to someone from adobe support? For the amount I pay for their products it it too much to expect some support?

 

You need to ask program questions in the forum for the program you are using
To ask in the forum for your program please start at https://community.adobe.com/
Moving from Using the Community (which is about the forums) to the correct forum... Mod

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correct answers 2 Correct answers

Adobe Community Professional , Jan 06, 2022 Jan 06, 2022
This is a public forum, you need the link to Adobe support, not other users Be sure to remain signed in with your Adobe ID before accessing the link Do be aware that Adobe's staffing is impacted by the virus, so wait times are long -you MUST make sure that your browser does NOT block ads, scripts, or pop-ups -you MUST also allow 'cookies' in your web browser for the link to work This link will go directly to the chat option Type "Agent" in the chat box to bypass the chatbot and be connected to a...

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Adobe Community Professional , Jan 06, 2022 Jan 06, 2022
Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser) and only ask to have your activations reset: https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window. Type "Agent" in the chat box to bypass the chatbot and be connected to a person. You may also be able to contact Adobe by phone: https://helpx.adobe.com/contact/phone.html

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Adobe Community Professional ,
Jan 06, 2022 Jan 06, 2022

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This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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New Here ,
Jan 07, 2022 Jan 07, 2022

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Thank you and I aopogise for expressing my frustration at the end of a long day of things faling!

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Adobe Community Professional ,
Jan 06, 2022 Jan 06, 2022

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Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser) and only ask to have your activations reset:
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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New Here ,
Jan 07, 2022 Jan 07, 2022

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Thank you and I aopogise for expressing my frustration at the end of a long day of things failng!

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Adobe Community Professional ,
Jan 06, 2022 Jan 06, 2022

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I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Download and Install forum.

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