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Cant verify my account because of sms confirmation :(

New Here ,
Feb 14, 2020 Feb 14, 2020

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Can't verify my account (REMOVED) because of 2 step verification - it falls on SMS-sending thru CC app... Adobe bot is sending SMS but it never arrives to my phone. Literally NEVER. It blocks on some way and i have no idea where!  My Cell Operator (Megafon-Russia/Moscow) says they doesnt block nothing. 

I also can't get into my account on Adobe-ID page-to-enter either, because it also requires SMS verification.

Why cannot I verify my account thru e-mail? Why did you vanish this option?

I already had open(maybe?) question, it's case - ADB-10986970-D6V2

 

[personal information removed for your protection]
[This is a public forum, not Adobe support, please do not post personal information]

Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-...

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Community Expert ,
Feb 14, 2020 Feb 14, 2020

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This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
- or Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Expert ,
Dec 14, 2022 Dec 14, 2022

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I believe that Adobe has suspended operations for Russian customers.

https://blog.adobe.com/en/publish/2022/03/04/adobe-stops-all-new-sales-in-russia

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Community Expert ,
Dec 14, 2022 Dec 14, 2022

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@Lumigraphics 

 

in 2020?

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Community Expert ,
Dec 14, 2022 Dec 14, 2022

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Why did this come up at the top of the forum?

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Community Expert ,
Dec 14, 2022 Dec 14, 2022

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there was a spam message posted (that i marked so it's now removed).  this was the spam message:

 

kglad_1-1671043564808.png

 

 

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