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CC 2022 Apps fail to install

Explorer ,
Oct 28, 2022 Oct 28, 2022

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I have a Surface Notebook with a SDXC card installed. This removable drive has been mounted as C:\SDXC Drive\. Up until the latest 2022 releases, apps could be installed to the C:\SDXC Drive\ Folder in CC Desktop app preferences. Now the applications won't update into the old locations on the mounted drive. The apps fail with the error that I can't install to a networkd drive. This error is erroneous. Since I have limited space on my C: drive, I need to be able to install the apps on the mounted D: drive. Other applications that don't install with the regular D: location will install properly with the C:\SDXC Drive\ desstination. Like I said, this used to work and now it doesn't, leaving me to abandon the apps installed and reinstall them on the C:\ drive taking up Gigs of space on my system drive. I have contacted support and have an open case. I have been on 3 different remote sessions and all they want to do is run CC Cleaner and in the end it still won't work. It used to work, but they broke the install mechanisim and want to say it Microsoft's problem. Does anyone else have this type of configuration and problem?

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Creative Cloud , Installation

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Community Expert ,
Oct 28, 2022 Oct 28, 2022

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adobe apps should not be installed on a removeable hard drive.  they can be installed to the non-root of any non-removeable drive.

 

the fact that you were able to do it before, isn't likely to sway adobe support to make an effort to have it occur again.

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Community Expert ,
Oct 28, 2022 Oct 28, 2022

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Technically, "C:\SDXC Drive" seems to hook in as a network drive. It may be that internally, they use the same technology for both.

ABAMBO | Hard- and Software Engineer | Photographer

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