cc 22.5.1 Failure to install

New Here ,
Oct 23, 2021 Oct 23, 2021

Copy link to clipboard

Copied

Photoshop CC22.5.1 on windows 10 64bit:

Creative Cloud indicates that I am fully up to date to 22.5.1 but the only version that is in use, shown in Help/About Photoshop is version 22.1.0. I cannot find a way to use 22.5.1 - where am I going wrong?

TOPICS
Activation

Views

44

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Oct 23, 2021 Oct 23, 2021

Copy link to clipboard

Copied

Can you open 22.5.1 from the Creative cloud app?

If not, try updating the CC App.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Oct 23, 2021 Oct 23, 2021

Copy link to clipboard

Copied

LATEST

Assuming your system meets the min-requirements, try this:

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines