CC Apps stuck on "Try/Buy"

[gtao]

I have an account with Adobe for Enterprise. In my account.adobe.com, it lists my user group and "Included applications and services" with all CC apps showing as included. When I login to the CC app, only a few apps show as "Install" and the rest are listed under Trials with "Try/Buy" options. When my sysadmin who's on the exact same Adobe user group logs in, the Install option is available for all apps. We've been unable to solve this issue.

[John T Smith]

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html