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26

CC apps won't open anymore

New Here ,
Nov 26, 2023 Nov 26, 2023

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Yesterday I bought the entire Creative Cloud pack as I need those applications for studying. I had no problem downloading and installing the CC manager app, and I was planning to install Ps, Ai and Id today. I unfortunately had to update my drivers for another reason, but had some problems with my laptop so I loaded a recent save on my laptop to uninstall my updated drivers, and since the save was made before I installed Creative Cloud, it uninstalled that as well. 

Now that I'm trying to install and open my CC apps again, nothing works : It installs the setup file, I open it, the installation starts, then nothing. The installer closes and the setup file disappears, and I can't see any trace of the installed apps on my laptop. I've looked everywhere in my files and on my control panel. I'd really like some help here if possible.

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Creative Cloud , Installation , New user

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Community Expert ,
Nov 26, 2023 Nov 26, 2023

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do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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