CC doesn't sync files

[ians74947173]

It says it does for the last 12 hours but nothing really happens. Contacting Adobe support is the most ridiculously frustrating thing I've ever attempted to do.

I am deaf, I cannot speak over the phone, and that's pretty much the only way to talk to adobe.

Chat option is dead and I am at the mercy of good strangers...

Can anyone from ADOBE is able to be helpful or provide helpful info?

Thanks

[Kevin Stohlmeyer · Accepted solution]

Can you explain the situation here?

A couple of thoughts right away are:

• Make sure you are signed into the same account both online and on your computer
• Go to the Creative Cloud app preferences and verify file sync is on.

[ians74947173]

Thank you kstohlmeyer1,

While the situation somehow resolved itself (sync started to work and files starting to show in folders).

But I am not sure what was the cause. I tried to contact Adobe, but the only chat option wasn't working and I am getting frustrated when someone mention the word call (I am deaf, I can't do that).

I wish Adobe had some sort of a status page where I could know if the issue is with their service or somewhere on my end.

Thanks for helping out!

[Kevin Stohlmeyer]

Actually they do -

Adobe Status

[ians74947173]

kstohlmeyer1

Thank you so much! this is so helpful. I'll share with my supervisor. I hope adobe compensate you somehow for the good service.