I need to remove the partial download, and wipe CC's memory of the partial download, for the Photoshop CC 2015 update today. See screen shot at the end.
Until I can do so, I can't get any updates of any other apps installed. It's maddening, I've been working on this for 3 hours.
I'm on a Mac running Yosemite.
The story so far:
I was troubleshooting CC this morning because of a white window (common problem w/CC app). I quit out of my CC apps, quit CC itself, tried to delete it (in order to reinstall with a fresh download of CC) with Adobe's CC Uninstaller utility and got the alert "Can't uninstall CC because you have applications installed that require it." GAH. I tried running the installer for CC anyway but it just popped open the same white window.
Following instructions found here, I went to Activity Window, deleted all CC/Adobe processeses, went to my Library folder and deleted the OOBP.db file or whatever that thing is called.
Started CC app, got the login window, yay! Went to apps and clicked Update for the new drops today. Went back an hour later and it hadn't updated anything, it was stuck on "Photoshop CC (2015) Downloading..." so since what I really wanted asap was the new InDesign update, I clicked the X to cancel the Photoshop download. It immediately switched to "Cancelling..." and that's where it's been for 2 hours.
ARGH. How do I tell CC to just forget that Photoshop CC update was ever attempted? Is there a cache file someplace? It's not allowing me to do anything else with my apps in the meantime. I can't update InDesign, it appears, till Photoshop is either updated or cancelled.
Halp!
AM
1 Correct answer
restart your computer and retry the id download.
2
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