CC Illustrator 2018 or 2019 wont start

[jr19858977]

Installed both and neither will open. Starts loading up and shows plugins loading, then the dialogue box disappears and nothing happens. Running again sometimes brings up the diag box, then same process repeats.

Photoshop CC 2018 installs and opens with no issues.

I tried removing all Adobe products, used the adobe cleaner tool, cc cleaner and re installation.

OS Name Microsoft Windows 10 Enterprise

Version 10.0.17134 Build 17134

Other OS Description Not Available

OS Manufacturer Microsoft Corporation

System Manufacturer HP

System Model HP EliteBook x360 1030 G2

System Type x64-based PC

System SKU X3U21AV

Processor Intel(R) Core(TM) i7-7600U CPU @ 2.80GHz, 2904 Mhz, 2 Core(s), 4 Logical Processor(s)

BIOS Version/Date HP P80 Ver. 01.23, 2018/07/17

SMBIOS Version 3.0

Embedded Controller Version 68.103

BIOS Mode UEFI

BaseBoard Manufacturer HP

Regards

[kglad · Accepted solution]

reset your preferences - http://helpx.adobe.com/illustrator/using/setting-preferences.html