CC installed app updates on wrong drive :-(

[Klаus]

Hi there!

From my Creative Cloud Desktop, I started an »update all« process, which affected some ten or so apps. Hours later I found out, that all those updates have not been installed on the default drive (where the previous versions were located) but on a different one. Which therefore has no more free space left now ... What the ...!!!

Is there some smart way to move them back to the right drive? Or do I have to uninstall and re-install them one by one?

Thanks!

[Jeff A Wright]

Klaus, sorry for the inconvenience. What location were the updates installed to?  Did you previously use the process listedhttps://helpx.adobe.com/download-install/using/change-install-location.html to customize the install location?

[Klаus]

Thanks for your fast reply!

The updates have been installed to my drive c, which is just a small SSD that is actually meant to hold OS stuff and the like only.

No, to my knowledge I did nothing in order to customize/change the install location.

[Jeff A Wright]

Ok, thanks for the confirmation, Klaus. By default, Adobe applications are installed to the same drive that contains the operating system. However, you can use the process in https://helpx.adobe.com/download-install/using/change-install-location.html if you wish to change the default location to the external drive.

Please be aware that the Creative Cloud desktop app, and shared components and resources, will always be stored on the same drive that contains the operating system.

[Klаus]

That setting already shows the correct location ...

[Jeff A Wright]

Klaus, the dialog in your screenshot is the sync location. Please click on Applications and then scroll down to adjust the default install location.

[Klаus]

Uh, I see. Thanks.

But that won’t move the wrongly installed apps to the correct location, will it?

[Jeff A Wright · Accepted solution]

No, I am sorry, Klaus, you will need to use the process listed in https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html to remove the current installations. 

Any future installations using the steps listed in https://helpx.adobe.com/creative-cloud/help/download-install-app.html or https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html will use the custom location.

[Klаus]

By now, I wonder if this »wrong-install-location issue« could be a result of my decision to start the update-all process with the checked »delete older installation« or so option. Because that was the only difference to previous update runs I did in the past.

[Test Screen Name]

Have you checked the actual disk to which they were installed? Or are you assuming, because C is now full?  I ask because a lot of things MUST go to C (the 'C for system only' idea is just a dream). 

[Klаus]

Have you checked the actual disk to which they were installed? Or are you assuming, because C is now full?

By @Test Screen Name

Not sure if I understand your questions fully.

My c drive is fine now again, after I uninstalled about 6 Adobe apps – that all have been installed there mistakenly by Creative Cloud Desktop.

All my Adobe apps are located on my drive d normally. This is definitely something to be kept unchanged by any updating process, I’d say.

[Test Screen Name]

I'm saying did you CHECK the disk where the new apps were installed? Not just look at disk space and say it must be the wrong disk. If you're not sure how to check, let us know.

> This is definitely something to be kept unchanged by any updating process, I’d say.

Not at all. Updating from 27.1 to 27.2, perhaps. Upgrading from 27.1 to 28.1, this is an entirely new install, and could go to any drive, whether you are keeping the old version or not.

[Klаus]

I still don’t seem to get your point. Why and when should I »check« my drive c?

The problem here is not my drive c, but an updating procedure, which in my case did not actually update the apps on drive d, but did a fresh install on drive c instead – without asking my consent to this.