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CC lädt endlos / Abgemeldet

New Here ,
Jul 11, 2021 Jul 11, 2021

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Hallo zusammen,

 

seit vorhin lädt CC endlos bei mir, sagt mir nur immer wieder am Ende das ich abgemeldet sei und mich neu anmelden soll. Wenn ich dann anmelden drücke, siehts auch kurz so aus als würde er mir das Anmelde Fenster zeigen aber nein, tut er nicht, er geht direkt wieder ins dauerladen.

 

Ich habe JEDEN Step dieser Seite mehrmals probiert:

https://helpx.adobe.com/de/creative-cloud/kb/creative-cloud-app-doesnt-open.html?product=Creative%20...

 

Keiner klappt! Außerdem habe ich alles deinstalliert (Lightroom, PS, CC), Windows komplett geupdatet, CC neu installiert. 

Ich habe mehrmals den OOBE Ordner gelöscht.

Ich habe in den letzten 2 Stunden meinen PC sicher 30 mal neugestartet. 

 

Was kann ich noch tun? Sonntags ist der Adobe Support nicht erreichbar. 

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Adobe Community Professional ,
Jul 11, 2021 Jul 11, 2021

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first, reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
repair all ms visual c++ versions that can be repaired.
update your ms visual c++, if it can be updated
restart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud
if you're unable to install the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

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