CC Library is a white black panel???

New Here ,
Oct 10, 2019 Oct 10, 2019

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In all of my CC apps, the library panel is a blank white panel. In everything Photoshop, Illustator, After Effects, InDesign. Someone please help me.....

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correct answers 1 Correct answer

Adobe Employee , Oct 11, 2019 Oct 11, 2019

Hi,

I would recommend you to reinstall you Libraries. Could you please try next:
1. Delete all folders that start with “CC_LIBRARIES_PANEL_EXTENSION_xx_xx_xx” in this location:
WIN: C:\Program Files (x86)\Common Files\Adobe\CEP\extensions
MAC: Macintosh HD⁩ ▸ ⁨Library⁩ ▸ ⁨Application Support⁩ ▸ ⁨Adobe⁩ ▸ ⁨CEP⁩ -> extensions
2. Follow steps of Solution 2 in this article:
Creative Cloud Libraries panel stopped working
Before trying the steps in article - please, make sure you killed CCLibraries process i

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Adobe Employee ,
Oct 11, 2019 Oct 11, 2019

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Hi,

I would recommend you to reinstall you Libraries. Could you please try next:
1. Delete all folders that start with “CC_LIBRARIES_PANEL_EXTENSION_xx_xx_xx” in this location:
WIN: C:\Program Files (x86)\Common Files\Adobe\CEP\extensions
MAC: Macintosh HD⁩ ▸ ⁨Library⁩ ▸ ⁨Application Support⁩ ▸ ⁨Adobe⁩ ▸ ⁨CEP⁩ -> extensions
2. Follow steps of Solution 2 in this article:
Creative Cloud Libraries panel stopped working
Before trying the steps in article - please, make sure you killed CCLibraries process in Task Manager / Activity Monitor, as well as you have quit all Adobe related products. This is mentioned in steps 1 and 2 of the article linked in step 2, but wanted to point out, because it is important.

Please, let us know if this resolved the problem.

Thank you,
Mariia

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New Here ,
Oct 11, 2019 Oct 11, 2019

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Thank you novikova_mariia this did work.

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New Here ,
Mar 16, 2020 Mar 16, 2020

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I tried EVERYTHING! This was the last thing on the list. It worked!!! Thankyou so much!! I wish I had stumbled on this first. Thank you again!!

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Community Beginner ,
Jul 03, 2020 Jul 03, 2020

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Hi Mariia,

 

I followed these instructions to the letter, but it didn't work for me.

OS 10.15.5 and Indesign 15.1.1

Is there anything else that i can do?

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Community Beginner ,
Feb 23, 2022 Feb 23, 2022

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LATEST

Thank you for your help, though this process did not work for me. 

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New Here ,
Nov 08, 2019 Nov 08, 2019

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Meine Bibliothek wird nicht mehr angezeigt.

Im PS 2020 Fenster anzeigen erscheint nicht mehr Bibliothek sondern ein Fantasie kapuuter Name.

Dort steht: %DL_ LIBRARIES_PANEL_NAME
Klicke ich das an wird ein weisses leeres Feld in PS angezeigt.

In der Creativ-Cloud ist die Bibliothek vorhanden.

 

Was kann ich tun?

Grüsse, Michael

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Community Expert ,
Nov 08, 2019 Nov 08, 2019

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Hi
I’ve moved this from “Get Started” to “Photoshop” where you are more likely to get a proper response.
~ Jane

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Community Expert ,
Nov 09, 2019 Nov 09, 2019

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What operating system?

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New Here ,
Nov 10, 2019 Nov 10, 2019

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Windows 10

 

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Adobe Employee ,
Nov 15, 2019 Nov 15, 2019

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Hi,

Please, find a solution in this post:
CC Library is a white black panel???

I am sending you a direct message. If you could reply before performing the steps in the post, it would be very helpful for us to investigate and fix this. 

Thank you,
Mariia

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Community Expert ,
Nov 15, 2019 Nov 15, 2019

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Mariia, if you are an employee, then you need an employee badge.

 

MichaelMueller-6DE1gL, if Mariia has an adobe.com address, she is staff. If it's another address, be careful as spammers like to lurk on forums. Don't ever give personal information to a spammer.

 

~ Jane

 

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