CC suddenly showing apps as trial versions

Report · Jan 29, 2019

Hello all.

I have a Creative Cloud subscription. I have had it for at least two years.

I needed to rearrange my apps to suit current workload. I needed to install Lightroom. To make room for it I de-installed After Effects and Media Encoder as I rarely use them. I then downloaded and installed Lightroom.

For some reason now all my apps in the Creative Suite are showing as being trial versions. My subscription is current and up-to-date.

Can anyone help?

Many thanks...

Adrian S

Report · Jan 29, 2019

Please try the steps below:

Sign out from the Adobe Creative Cloud desktop application (Sign in and sign out to activate Creative Cloud apps)
Browse to the location: [System Drive]:\ProgramData\Adobe
Rename the 'SLStore' folder to 'SLStore_old'
Browse to the location: [System Drive]:\Program Files (x86)\Common Files\Adobe
Rename the 'SLCache' folder to 'SLCache_old'
Sign in to the Adobe CC desktop app

If this doesn't help, please take a look here:

Stop Adobe Creative Cloud from opening in trial mode after purchase

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 24H2 -- LR-Classic 14 - Photoshop 26 - Nik Collection 7 - PureRAW 4 - Topaz PhotoAI 3