CC thinks I have 3 devices instead of 2, asks me to sign out of Desktop while already on Desktop

Contributor ,
Apr 21, 2022 Apr 21, 2022

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It does this on Desktop and Laptop. I have to sign out of what it thinks is Device #3, then when I come back, I have to sign out/in again. 

 

 

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Adobe Community Professional ,
Apr 21, 2022 Apr 21, 2022

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go to your account Adobe Account

click plans and payment>activated devices

 

kglad_1-1650549440624.png

 

 

deactivate all devices

 

then sign out and then back in to your cc desktop application using the same adobe id used to check your account, http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

 

activate your devices.

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Contributor ,
Apr 29, 2022 Apr 29, 2022

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Unfortunately I still experience this issue because no matter what, Adobe ultimately thinks I will have 2 PC's and 1 laptop after enough reboots

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Adobe Community Professional ,
Apr 29, 2022 Apr 29, 2022

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You must have changed something in the PC that makes Adobe believe it is another 'second' PC. Any change of hardware (eg. a Graphics card), etc, can trigger "2PCs" for the one device.

You can only follow the advice from @kglad to Reset all Activations in your Account.

 

 

Regards. My System: Lr-Classic 11.3, Photoshop 23.3, ACR 14.3, Lightroom 5.3, Lr-iOS 7.0.2, Bridge 12.0.1, Windows-10.

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Adobe Community Professional ,
Apr 29, 2022 Apr 29, 2022

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yes (in agreement with @Rob_Cullen ), what do you mean by "ultimately". what changes (esp) on your pc to have it recognized as 2 different computers.

 

if you're needed, you can check the activated devices list and see what adobe interprets as 2 different computers that you think should be recognized as the same computer.

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Contributor ,
May 10, 2022 May 10, 2022

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Hello,

 

Here is an example of my issue, which the above workarounds do not solve unfortunately.

 

I'm dealing with this daily... it's such routine and I accept it but it's so stressful.

 

Reboots from shut down or blue screen always make Adobe think I am using a 3rd new PC - no matter if I try the above solutions.

 

New problem: signing in on laptop, Adobe says I'm signed out, when I click sign in on CC, the popup disappears and just pops back up, infinite loop.

 

 

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New Here ,
May 10, 2022 May 10, 2022

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hi are you by chance running apps on both of the PC's at the same time ?

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Contributor ,
May 10, 2022 May 10, 2022

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Hi - Only one at a time.

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Adobe Community Professional ,
May 10, 2022 May 10, 2022

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using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

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