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CC thinks I have 3 devices instead of 2, asks me to sign out of Desktop while already on Desktop

yash-lucid
Engaged ,
Apr 21, 2022 Apr 21, 2022

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It does this on Desktop and Laptop. I have to sign out of what it thinks is Device #3, then when I come back, I have to sign out/in again. 

 

 

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correct answers 1 Correct answer

yash-lucid
Engaged , Feb 07, 2023 Feb 07, 2023

I solved this issue via Adobe support with a remote session, there is a folder called Adobe, the one in username/documents or and another system folder - we renamed it to Adobe.Old so that it creates a fresh one and this fixed it. Seems to be a Windows issue.

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kglad Community Expert
Community Expert ,
Mar 18, 2023 Mar 18, 2023

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In Response To firstl65387004

open the app and leave it open/minimized.

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Creative Cloud Desktop application
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