CC update crash! Error code: 1001

[hejra]

My CC Desktop Manager crashes when contacting the Cloud for update since a few days back. Running OS X 10.10.5 (swedish version) on a MacPro. Been in contact with Adobe Support yesterday and got very good help and the problem was solved. That is, util now. The same problem is back. I already spent hours searching answers, but nothing seems to work. Anyone with at "Magic" solution? Perhaps I shall just reformat the entire drive and start from scratch?

[Sheena Kaul]

Hi,

Please try the steps below:

• Uninstall the Adobe CC desktop app (Creative Cloud Help | Uninstall the Creative Cloud desktop app)
• Reboot the machine.
• Install the latest version of Adobe creative cloud from the link: Creative Cloud Help | Creative Cloud for desktop

Regards,

Sheena

[hejra]

Hi Sheena,

Thank You for Your answer. Unfortunately that only works untill the next CC update, when the error-message will reappear.

I already have a case that is marked ”solved”, because last time I was in contact with Adobe Support, it worked. We tried all type of solutions, and one worked. That was to create a new AdminUser and reinstall CC there. However, like I said, it worked only until CC wanted to install an update.

The issue seems to still bee there, and that is the update procedure.

I´m very sorry but this is a dealbreaker for me. Since I work with Lr and Ps professionally, I need them to putting food on the table. For now I´m forced to evaluate other software solutions on the market.

Vänliga hälsningar / Best regards

Janne Hejra

[Sheena Kaul]

It can happen because of the permissions over the Adobe folders or the network firewall/proxy.

[hejra]

Your team has been through all my Adobe folders (by remote) checked permissions, network settings and tried to create a new fresh AdminUser. What now? I´m all ears.

28 nov 2015 kl. 15:53 skrev Sheena Kaul <forums_noreply@adobe.com>:

CC update crash! Error code: 1001

created by Sheena Kaul <https://forums.adobe.com/people/Sheena+Kaul> in Adobe Creative Cloud - View the full discussion <https://forums.adobe.com/message/8224220#8224220>

It can happen because of the permissions over the Adobe folders or the network firewall/proxy.

If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/8224220#8224220 and clicking ‘Correct’ below the answer

Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:

Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/8224220#8224220

To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"

Start a new discussion in Adobe Creative Cloud by email <mailto:discussions-community-creative_cloud@adobe-v7.hosted.jivesoftware.com> or at Adobe Community <https://forums.adobe.com/choose-container.jspa?contentType=1&containerType=14&container=4670>

For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624 <https://forums.adobe.com/thread/1516624>.

[Sheena Kaul]

Please try over the root user account.

[hejra]

Hi,

Problem solved! I upgraded to OSX 10.10.1 (El Capitan) from 10.9. That made the trick. Thank You!

[Sheena Kaul]

You are welcome!

P.S. when using Adobe forums, please mark helpful/correct responses of Staff/helper, if there are any.

[Yves_Apel_-_IC]

I have the same error and problem, but I can't upgrade the system (actually OSX 10.10.5).

The support was also unable to help via remote and even killed my computer with all the permission changes they made. I had to return a TM Backup.

I finally need qualified help on this!

[Sheena Kaul]

Please try the steps below:

• Uninstall the Adobe CC desktop app from the machine (Creative Cloud Help | Uninstall the Creative Cloud desktop app)
• Set the permissions to 'Read and write' on Adobe folders for the all the users in the following locations:
  • /Library/Application Support/
  • /Users/[user name]/Library/Application Support/
• Restart the machine.
• Install the Adobe CC desktop app (Creative Cloud Help | Creative Cloud for desktop)

[Yves_Apel_-_IC]

Hi,

This did not work. I tried it. Your support coworkers tried the same during the remote session and it failed. The problem seems not be easy to solve since even the Level 2 support and the developers, do not know where it comes from. They have also the logs.

I asked here in the forum as maybe there is someone who had the same problem and was able to solve it with another solution than those already mentioned.

[Makrotulpa]

I had the same problem  (Error Code 1001).

Tried your solution above including the set permissions.

Now i'm getting an Error 43 and Creative Cloud won't re-install.  Because of this none of the CC apps are loading.

I've tried various other workarounds i've found like using "Apply to enclosed items" for the permissions and it still won't install.

[Rajashree Bhattacharya]

It will be best to contact support https://helpx.adobe.com/contact.html

Regards

Rajashree

[NootkaRose]

What a cop out. That particular site is useless for finding an answer to a specific problem. I have tried all the suggestions above  and nothing works. I also am reluctant to try some of the other suggestions. I also don't want to spend upwards of a couple of hours on the phone and risk having a complete crash like Yves #8 above. It seems that every single update lately has had problems. Much as I like Creative Cloud, my patience is wearing thin with Adobe.

[lusenalto]

• Set the permissions to 'Read and write' on Adobe folders for the all the users in the following locations:
  • /Library/Application Support/
  • /Users/[user name]/Library/Application Support/

I'm having the same problem. How you do that?

[Michael Colby]

no way in the world am i upgrading to El Capitan, an OS X version that is still less than fully bug free, from Yosemite, which is far less buggy and more stable.  That is insane

[Makrotulpa · Accepted solution]

Just spent an hour with a support rep who managed to get it working by

1) creating a new user account

2) downloading a specific version of of the Creative Cloud installer (the one from my Creative Cloud account still have the error code 43 but one from a different adobe website seemed to work).

Unfortunately I didn't get where the specific version was from - not sure if support can help with that.

[bobb84012647]

I experienced the same problem updating, receiving Error Code: 1001. After reading all of the suggestions I was still reluctant to create a new account and download a new version - that does not sound logical to me. So instead I just restarted my Mac (OSX Yosemite 10.10.5). Upon restart, the Creative Cloud loaded and indicated that updates were available for Photoshop and Lightroom. I chose Update All, and the updates were installed without incident. Both Photoshop and Lightroom load perfectly and indicate they are up to date (release 2015.1.2). Much easier than the support rep's suggestions, and at least worth a try before spending time on the phone.

[jessem89342570]

Your suggestion of restarting computer has worked for me so far.  Thanks.  kept crashing at 0%, restarted and was already to 9% when fully booted.

[tyeb]

This was the solution that the Adobe rep used on my computer yesterday as well. (after many other attempts)

[bclee337]

Can someone please post a link to the specific version of the installer you need to download under a different account?  I think I've followed all the directions here but I'm still stuck.

1. Updater stuck at 5% with Error Code : 1001
2. Download and run uninstaller
3. Change permissions on both Application Support/Abobe folders and all contents
4. Follow the link to download the installer, set up a new account, download.
5. Now I get Error Code: 43 when I try to run the installer.

[Sheena Kaul]

Hi,

Please see Error downloading, installing, or updating Adobe Creative Cloud apps for the details on the errors you are facing.

You may download the latest version of Adobe creative cloud from the link below:

Download Adobe Creative Cloud apps | Free Adobe Creative Cloud trial

Regards,

Sheena

[NootkaRose]

Thank you Sheena.

I have reviewed the solutions on the site you suggest, and I have the following comment for Adobe:

Instead of forcing home users, (who may or may not have a sophisticated understanding of how all of this works), to go to all these lengths--even to install a system upgrade they may not want, or to spend valuable time on the telephone with a technician--why doesn't Adobe fix this download problem? It's not as if they provide Creative Cloud for free. The problem with this particular upgrade has been going on for some time now. I have been waiting in hopes that Adobe would fix it, but apparently that's not going to happen.

[bclee337]

Hi Sheena,

Knowing now what it took to fix it, if I dig through those pages I can find parts of what the customer service agent took me through, but not all of it.  (See solution #2 on this page: https://helpx.adobe.com/creative-cloud/kb/error-43-installing-creative-cloud.html)  Not knowing that in advance though I never would have found that, and there are many suggestions on that page that I have already tried which do not help.

For everyone else:

I did contact customer service via online chat and the customer service person took me through a series of steps which fixed the problem.  It was considerably more involved than anything that's been described here, the short version is that uninstalling the Creative Cloud app alone is not enough.  When I have time later I might try to condense the instructions, and the link above has part of it, but my best advice for everyone is to ignore anything you read here and contact customer support.  They seem very familiar with the problem now.  One of them should post something here.

Adobe does need to release a simple fix -- this is now two disastrous versions of Creative Cloud in about as many months (after last month's version that would delete stuff from your root directory). 

-- Brian

[Paul Rezendes]

I just got off the line with Adobe support (800 833 6687). They took over my computer and resolved the 1001 error code problem. It took about an hour to complete and was very complex. To resolve this issue, I think folks need to call Adobe support.

Paul