Change of subscription plan

[chingh84720351]

I had been trying to change my adobe plan from Sunday till now. I was unable to do so it is so frustrating whereby there are so many useless pop-up.

On Sunday the technical department said that their customer service site was down and asked to wait for a few hours. After waiting for a few hours i was still unable to switch nor cancel plan. Today on Wednesday same issue i was unable to do so....

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[Abambo]

Please state what plan you want to change in what!

[chingh84720351]

Its not a matter of changing subscription to "WHAT" but the website should be user friendly whereby subscriber can manage their own account. 

[Abambo]

You are right, the website could be more user friendly...

On Sunday the technical department said that their customer service site was down and asked to wait for a few hours. After waiting for a few hours i was still unable to switch nor cancel plan. Today on Wednesday same issue i was unable to do so....

Let us know if your issue has been solved or if you need further help.

Please note that changing your subscription from X to Y is best done with the assistance of Adobe via chat (24/24 7/7), because there you get (if you ask for via a button) a transcript of all you agree (or disagree) on with Adobe.

To cancel my plan, I have 4 straight clicks (the 4th is the cancel button, I suppose there will be a confirmation asked), one of the 4 clicks is asking for my login credentials for security reasons. As I have the 2 way authentication on, I will also have, on a new device, to confirm that it is me accessing my account.

When you access via https://accounts.adobe.com/ , you will have one click less I suppose.