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Changed my CPU and now all my products are no longer valid :(

New Here ,
Nov 16, 2021 Nov 16, 2021

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Hi,

i did change my CPU and now i am prompted for activation in all my products (Photoshop Elements, Ligthroom, Premiere Elements, Acrobat).

 

The prompt says maximum amount of activations is reached and i should deactivate previous ones.

I only use them on one pc, but it seems like every hardware change triggers an activation... 😞

 

Can someone please unlock my activations again?

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Cross-app workflows, Windows

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Adobe Community Professional ,
Nov 16, 2021 Nov 16, 2021

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Moving thread to the Download & Install forum from Photoshop ecosystem

 

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Adobe Community Professional ,
Nov 16, 2021 Nov 16, 2021

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When you can't deactivate a serial number (this is the ONLY support Adobe still offers for old programs)
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
You may need to PERSIST or TRY AGAIN to find a support agent with more experience

Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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