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Changing account status to teacher

New Here ,
Oct 01, 2019 Oct 01, 2019

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I am a teacher and want to get access to the teacher discount but can't see how I change my normal plan?

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correct answers 1 Correct answer

Adobe Employee , Oct 01, 2019 Oct 01, 2019

Hi Brookypuma,

 

You may want to check if the option to change your plan to an educational one is available by going through the workflow described here: https://helpx.adobe.com/manage-account/using/change-plan.html

 

Like others mention, if the option isn't available there you'll want to contact our cutomer service for assistance.
https://helpx.adobe.com/contact/support.html

Best,

- Dave

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Community Expert ,
Oct 01, 2019 Oct 01, 2019

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As far as I know, you need to cancel what you have and buy a new subscription

 

To do so without an early cancel fee you need to contact support

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Expert ,
Oct 01, 2019 Oct 01, 2019

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Log-in to your Adobe Account.  When does your current plan expire? 

https://account.adobe.com

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Employee ,
Oct 01, 2019 Oct 01, 2019

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Hi Brookypuma,

 

You may want to check if the option to change your plan to an educational one is available by going through the workflow described here: https://helpx.adobe.com/manage-account/using/change-plan.html

 

Like others mention, if the option isn't available there you'll want to contact our cutomer service for assistance.
https://helpx.adobe.com/contact/support.html

Best,

- Dave

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Engaged ,
Nov 04, 2023 Nov 04, 2023

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That workflow no longer presents an option to change your plan to an educational one, rather it simply presents a list of Adobe products. Customer Service are very slow to respond (at least I'm still waiting). We may need an updated version of this process for 2023/4. This process should be far easier, so I have to question how motivated Adobe are to make it simple for users to switch to a cheaper subscription.

I just went a little further in the process after finding the (not very obvious) option to alter my plan and can confirm that, even if you choose the option to switch to an educator's plan, the following stage gives no option to do so and no information as to why the expected option is not actually displayed or mentioned.

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Community Expert ,
Nov 04, 2023 Nov 04, 2023

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Engaged ,
Nov 04, 2023 Nov 04, 2023

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On the screen that should look like this :

runninghead_design_0-1699115211873.png

I see only this:

runninghead_design_1-1699115338750.png

Where the dropdown gives a full list of products, none of which are relevant to this task, and the current plan, highlighted by the border- that's my own current plan, which is good aside from the subscription type). No info is apparent regarding switching to an Educator's subscription.

 

 

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Community Expert ,
Nov 04, 2023 Nov 04, 2023

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use a different browser. you should see something like

 

IMG_2687.png

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Engaged ,
Nov 04, 2023 Nov 04, 2023

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I was in Chrome. Never considered that would be an issue. Thank you @kglad . Just tried in Safari and I get an extra footer. It doesn't help though. It's fine if you want to change to a different package but if you just want to change the way you subscribe to your existing plan, it's not easy. Despite the extra footer, there are no options available for changing the current plan to a different subscription model. BTW: I teach web dev now and I have to say what I say to my learners; if it's well-written , it just works. No reason to have browser-specific fails like this these days.

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Community Expert ,
Nov 04, 2023 Nov 04, 2023

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You might want to read my Oct 01, 2019 message

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Community Expert ,
Nov 04, 2023 Nov 04, 2023

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contact adobe support.  there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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