Changing instalation folder doesn't work

New Here ,
Mar 03, 2022 Mar 03, 2022

Copy link to clipboard

Copied

https://helpx.adobe.com/download-install/using/change-install-location.html#:~:text=Select%20the%20A....

 

This information doesn't works. keeps installing it on C instead of D

Views

57

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Apr 19, 2022 Apr 19, 2022

Copy link to clipboard

Copied

Make sure you've removed all Adobe applications from the C drive before switching.

If it detects resource files in C drive system, it will still go there.

Kevin Stohlmeyer
Adobe Community Professional/Adobe Certified Instructor

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 19, 2022 Apr 19, 2022

Copy link to clipboard

Copied

Hello @ArielAleXCo,

 

Sorry to hear about the experience. In addition to Kevin's suggestions, I would suggest you try out these steps in order:

 

  1. Uninstall your app (Illustrator/Photoshop etc.) 
  2. Change location for installing apps under the preferences for Creative Cloud.
  3. Re-install your app.

 

If the steps above don't work, try uninstalling the applications using the CC Cleaner Tool and then reinstall them from the Creative Cloud Desktop app.

 

Kindly update this discussion if you need further help. We'd be happy to assist.

 

Thanks,

Anubhav

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Apr 19, 2022 Apr 19, 2022

Copy link to clipboard

Copied

LATEST

Moving this discussion to the better suited Download & Install forum

-Manan

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines