Charged 14.99 after cancelling 3 days into the trial.

New Here ,
Jul 25, 2021 Jul 25, 2021

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July 13th I started the 7 day free trial. On July 16th I cancel the order and get a comfirmation email saying that I've cancelled. On July 21st I get an email from my bank telling me I've been charged 14.99 US$... 
Have had a chat with someone on instagram, how ever the money has not been yet returned.
They say I have to talk to my bank and make them return the money. The money that Adobe has already deduced from my bank account. 
Adobe... The problem is on your end, fix it.

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Activation , Creative Cloud , Installation

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Adobe Community Professional ,
Jul 25, 2021 Jul 25, 2021

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This is a user-to-user forum, not Adobe support.  What has anyone on Instagram got to do with your Adobe subscription?

Contact Adobe directly. 

 

How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:

======================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Community Professional ,
Jul 25, 2021 Jul 25, 2021

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Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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