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Charged for a subscription I did not request

New Here ,
Jun 05, 2018 Jun 05, 2018

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I was charged US$20.99 despite not having subscribed to anything. What’s odd is that it doesn’t even turn up in my plans or products list. I have tried to contact Adobe help support to get this cancelled but being in Australia, it is very hard to get a response. And I don’t want to call internationally since this is a bogus charge anyway. Can anyone assist?

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correct answers 1 Correct answer

Community Expert , Jun 05, 2018 Jun 05, 2018

you'll need to contact adobe support to work through adobe but why aren't you disputing the charge with your credit card company?

for adobe, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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Community Expert ,
Jun 05, 2018 Jun 05, 2018

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you'll need to contact adobe support to work through adobe but why aren't you disputing the charge with your credit card company?

for adobe, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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New Here ,
Jun 05, 2018 Jun 05, 2018

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Yes, I have contacted my bank now. I really rather not have had to since i would be without a credit card in the interim until issued a new one. Would have preferred a refund. 

It’s fraud to charge a credit card when not authorised to do so. I would have thought better of a global company.

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Community Expert ,
Jun 06, 2018 Jun 06, 2018

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you don't understand how credit card fraud works.  the person that used your credit card is the criminal, not the vendor(s).

that's why your cc co. cancelled your card.  the criminal would likely try to use it again with a different company (if they hadn't already).

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New Here ,
Jan 07, 2023 Jan 07, 2023

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Same thing happended to me - Adobe is NOT an ethical company. They charged me $21.90 and when I saw it on my credit card statement I of course disputed it - THEN - tried to cancel on Adobe. They want to charge me $108 for an "early cancellation fee".

 

Adobe is one of the least ethical companies out there - Cancel Your Accounts NOW ...

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Community Expert ,
Jan 07, 2023 Jan 07, 2023

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@williaml757422 

 

did you start an adobe trial and supply your credit card?

 

if yes, you should have read what you clicked when agreeing to the free trial (which automatically rolls into a one-year commitment when starting annual plans).  even in that circumstance (that you're legally bound by), adobe often will waive the penalty. ie, contact adobe support*.

 

if no, you should report fraud to your credit card company and protect yourself from more illegal charges on your compromised credit card.

 

*

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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