Charged for downgrade

[inJustis]

I had subscribed to the $32 plan for every app, then decided it was time to downgrade to just photoshop as it’s all I need. When I downgraded I was told on the payment screen I would be refunded about $22 as the plan I had now subscribed to was only $10. Instead of a refund I was charged another $10 for activating the new subscription during a month in which I had already paid for the full subscription. Is there any way I can fix this charge?

[Ned Murphy]

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[Beverley Gray · Accepted solution]

Hi there

The refund is for the unused days on your original plan, and the charge is for starting the new plan, so what you are seeing is correct.

Thanks

Bev