Charged Twice - Creative Cloud All Apps

[lsillifant]

Hello, since August 2018 my bank account has been charged twice a month for the Creative Cloud All Apps annual plan subscription, so I have been charged an additional £129.92 from this date. I believe this became a problem when I received my new card, how can this issue be resolved and how can I cancel the payments from my old card? Chat was avoided.

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[kglad]

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

[Rajashree Bhattacharya]

Hi Liam,

I have sent you a personal message, please check.

Thanks

Rajashree

[anthony333]

Did you manage to get back your refund?