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Chose wrong plan

New Here ,
Jul 31, 2021 Jul 31, 2021

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Hello,

I´m an architecture student who decided to learn Illustrator  and instead of chosing the student plan with all the adobe programs included for a relatively lower price, I mistakingly chose the one for Illustrator. Today while trying to cancel I was a little shocked by the price of the cancellation fee because I didn´t read it before I bought it, so Iwas trying to change my plan to a student plan where I could also have other programs like Photoshop, but that option doesn´t show. If you have information regarding this issue please let me know. Thanks in advance.

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Community Expert ,
Jul 31, 2021 Jul 31, 2021

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>didn´t read it before I bought it

You have now learned that you ALWAYS read a contract before signing!

 

Manage your cloud plan https://helpx.adobe.com/manage-account.html (including changing)

or

Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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New Here ,
Jul 31, 2021 Jul 31, 2021

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Yes, I´ve learned my lesson. Thank you very much, a representative via chat helped me out.

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