Cloud says it full, but it's not. Can't delete files on assets.adobe.com either.

[TaienV]

My cloud currently says it's using its full amount, but there is under a MB of files on it.  When I try to delete the files, it hangs on "Archiving 0/1" forever.  When I try to sync from my computer (where the files have also already been deleted), it repeatedly tells me I'm out of storage. 

Help.  Your website doesn't seem to recognize that I have a CC subscription either, so I can't "Chat with you."

[Nancy OShea · Accepted solution]

Log-in to your Adobe Account at link below and click on Manage Plan to confirm your subscription's status.

Adobe Account

[TaienV]

It's saying I'm using a CC Free Membership, but that's not right.  I'm under the Student License.  It also doesn't show anything in my order history even though I've been paying for months.  Really confused now.

[John T Smith]

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help

-and troubleshooting FAQ https://forums.adobe.com/thread/1962238

-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

[TaienV]

When I go to that page, it suggests that I check the Plans section in my account.  When I go to Plans, it only lists

"Creative Cloud Free Membership" and there is no order history, and yet my CC was charged on Friday (5/17) for the next month of the student membership.

[Nancy OShea]

It must be registered under another user ID and password. 

Contact support and have your credit card handy.

[taienv2]

Agh, just ignore me.  It turns out I somehow created two accounts and was logged into the wrong one (which has no products).  Soooo just quietly delete my post please lol.