cloud update error, windows 10

New Here ,
May 18, 2022 May 18, 2022

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Today the Creative Cloud started asking for an update.  When I run the update it gets to 2% and stops with the attached error message.  I've rebooted and tried again several times with the same results.  Windows 10.

update error 5-18-22.png

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Adobe Employee ,
May 18, 2022 May 18, 2022

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YagoDragon, the error message indicates a required file was removed from the computer.  Was any disk utility or clean-up software recently run on the computer running Windows 10?

 

Please follow the solutions listed in https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html to repair or remove the Creative Cloud desktop app.  Please update this public forum discussion if you encounter any error messages or have questions about the four listed solutions.

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New Here ,
May 18, 2022 May 18, 2022

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No on the cleanup, closet thing would be that my anti-virus (webroot) also wanted to update and I did that first.  If I uninstall/reinstall creative cloud do I need to do the same with photoshop, lightroom, etc?

 

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Adobe Employee ,
May 18, 2022 May 18, 2022

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It is impossible to say if you will need to reinstall Photoshop and Lightroom CC, YogaDragon.  The error message only indicates that one file is missing; hopefully, no additional files were damaged or removed from the computer.

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