Clueless customer "care" - Adobe Application Manager

[mariap21062256]

I have been trying to solve a problem with Adobe Application Manager. I got a pop up warning that AAM Utilities is not optimized for my Mac and needs to be updates - an update that i have done 2 weeks ago with instruction from the Adobe chat customer service. I am now on my second hour sitting in another chat window with my second Adobe "support" person, both not an English speaker and both told me "Hello, i can help you with your issue" without me ever telling them what my issue was at that point. I was then told that this problem should not have happened. So i asked (again!) on how to fix it only to be sent a link to uninstall Creative Cloud saying that this will also uninstall AAM....

Any advice on how i might get REAL help or have anyone come across this problem before?

Thanks.

[Abambo]

Discussion successfully moved from Forum comments to Adobe Creative Cloud

You do not need to take any actions on this. There is no current problem, Apple is just issuing this warning that at a later stage, with an OS upgrade, that software will not run anymore. Currently it works and there is no fix to this available.

[mariap21062256]

Thanks Abambo! I will keep this in mind for future reference for sure. I have now just ended a 2 hour session with them where they just went to Google and download an update for the program (essentially the same thing they did a few weeks ago). Part of the problem is that they were not reading my messages at all and they were not really speaking English which makes a conversation difficult to understand.

[mariap21062256]

Anybody from Adobe care to comment on the quality of customer "care" here? AdobeCustomer​ adobecustomerservicesucks​