cobro doble

New Here ,
May 23, 2022 May 23, 2022

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no me habia dado cuenta que durnate un año me han estado cobrando doble, uno por adobe cloud y otro por adobe acropo subs.

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Activation , CC FAQ , Creative Cloud , Feature request , Installation , New user

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Adobe Community Professional ,
May 23, 2022 May 23, 2022

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You need to contact support, not other users in a public forum

 

Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Employee ,
May 24, 2022 May 24, 2022

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Hi Maria,

We appreciate you writing in. We checked your account details and found there have not been any extra charges made from Adobe's end.

We would advice you to contact your bank to get detailed information about the transactions made.

If you still have questions for us, please contact our support team as mentioned by the expert above.

 

Note: We do not advice sharing any personal/confidential information(email ID, phone number, etc) here. This is a public forum.

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