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Comment désactiver un appareil, la liste de mon compte est vide ?

New Here ,
Oct 17, 2021 Oct 17, 2021

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Bonjour,

Suite à un changement de carte mère et réinitialisation du système, j'ai réinstallé PhotoShop et Première qui sont installés par ailleurs sur un autre PC portable.

Après avoir saisi mes numéros de série, j'ai un message m'indiquant que le nombre maximal d'ordinateurs est dépassé et je suis invité à en désactiver un. Jusque là, tout est logique.

Le problème, c'est que sur mon compte, la liste des appareils activés est vide. Je ne peux donc pas désactiver l'ancien.

Avez-vous une idée ou un contact qui pourrait m'aider ?

Merci

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Adobe Community Professional , Oct 17, 2021 Oct 17, 2021
I assume you're using old software.  Creative Cloud does not use serial numbers, it's activated with your log-in ID and password. Deactivate the software from your other laptop.  Or contact support and ask for an activation count reset.  Keep in mind that they no longer support old software.  So don't ask for anything more than an activation count reset. CONTACT ADOBE SUPPORT: ================ Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen Phone M-F, during normal business ...

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Adobe Community Professional ,
Oct 17, 2021 Oct 17, 2021

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I assume you're using old software.  Creative Cloud does not use serial numbers, it's activated with your log-in ID and password.

 

Deactivate the software from your other laptop.  Or contact support and ask for an activation count reset.  Keep in mind that they no longer support old software.  So don't ask for anything more than an activation count reset.


CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Oct 17, 2021 Oct 17, 2021

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Thank you so much. Customer service did the necessary reset.

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Adobe Community Professional ,
Oct 17, 2021 Oct 17, 2021

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Glad to hear it. 🙂

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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