• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Complaint

New Here ,
Dec 26, 2018 Dec 26, 2018

Copy link to clipboard

Copied

Does anyone know where to issue an complaint?

I was told very specifically that I would not be charged a cancellation fee and given a case number. However, the following day I was charged.  I immediately contacted customer service who tried to explain to me ”you were charged because you cancelled”.... I gave the agent my case number and a screenshot of the conversation and after some run around I was told mh request had been “escalated to the next level“ and I would receive my refund in about a week. I’m super frustrated with this. I think this is absolutely unacceptable.

The customer service is frustrating at best. It shouldn’t be this hard.

TOPICS
Creative Cloud

Views

991

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Dec 27, 2018 Dec 27, 2018

An update- The refund has been initiated & the case is being followed up by a supervisor.

Regards

Rajashree

Likes

Translate

Translate
Community Expert ,
Dec 26, 2018 Dec 26, 2018

Copy link to clipboard

Copied

What is the case number? An Adobe staffer may b able to follow up the issue and check its current status.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 26, 2018 Dec 26, 2018

Copy link to clipboard

Copied

This was the case number. ADB-5086151-B5Y1

so far not very helpful, though

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 26, 2018 Dec 26, 2018

Copy link to clipboard

Copied

Hi Rebekah,

The cancellation fee has been charged on December 24th. I have escalated this to the concerned team & update you as soon as they respond. It might take some time, please excuse the delay.

Thanks

Rajashree

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 15, 2019 Oct 15, 2019

Copy link to clipboard

Copied

Please could you let me know, how I can go about raising a query on my account. I cancelled my subscription, but the charge was still deducted from my credit card. I am now in a position, where I have been charged for the month, but am unable to use the product as the subscription has been cancelled. I am unable to find a contact person on the site.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 27, 2018 Dec 27, 2018

Copy link to clipboard

Copied

An update- The refund has been initiated & the case is being followed up by a supervisor.

Regards

Rajashree

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 30, 2022 Nov 30, 2022

Copy link to clipboard

Copied

I have had a similar issue. I was told that there would be no additional fees to my account and was subsequently charged 29.99 on November 28th. The fees associated with using Adobe have been absolutely incredible and getting clear answers from customer service on my account status has been very challenging.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 30, 2022 Nov 30, 2022

Copy link to clipboard

Copied

@Marisa27371225d90y 

 

are you currently in need of help?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 30, 2022 Nov 30, 2022

Copy link to clipboard

Copied

LATEST

This space is provided by Adobe, but this is not Adobe support


Sorry, nobody here can help with an account or payment problem


This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines